MPHG

LAHAINA · COMMS LOG

📌 Standards hide

📌 No insurance billing

We do not take or bill insurance. We are the most affordable gym on the island.

📌 No membership name changes

One membership per person. Common with visitors / Argentinians / van lifers — the answer is no.

📌 Jump Start sign-ups go through the portal

All Jump Starts must sign up through jumpstartmaui.com. If a member can't, staff signs them up through the site — never the back end.

📌 Hiring inquiries go through Indeed

Anyone calling about a job: direct them to apply + message us through the Indeed portal. Do not take resumes at the desk.

📌 Human handoff = front desk phone only

Lahaina front desk (808) 309-7190 — never give out Pete's cell.

📌 Freeze requests

Can freeze; capture member name, mobile, start + end dates. Pete, Will, or Jarod approves.

📌 Jump Start wait-list

If online portal is full, do not enroll from the back end. Add to wait list on the site.

Log Something

We don't track anonymous complaints or suggestions. If a member won't give their name, don't log it.

Recent entries (last 14 days)

LH-0139 Done Shift Report · 6/6 10/7, 6:57 AM HST
__other__

Shift sign-off by __other__ — 6/6 items complete ✓ Trash emptied / bags replaced ✓ Fridge stocked (drinks) ✓ Weights racked / stations reset ✓ Retail area cleaned / stocked ✓ Did a full lap of the facility ✓ Accessories picked up off the floor Notes: All good

✅ SOLVED by __other__ · 10/7, 6:57 AM
LH-0138 Done Shift Report · 3/6 10/7, 6:54 AM HST
Will

Shift sign-off by Will — 3/6 items complete ✓ Trash emptied / bags replaced ✓ Fridge stocked (drinks) ✓ Weights racked / stations reset ✗ Retail area cleaned / stocked ✗ Did a full lap of the facility ✗ Accessories picked up off the floor Notes: Half-shift partial sign-off test

✅ SOLVED by Will · 10/7, 6:54 AM
LH-H001 Done 🏢 Facility · Sauna 10/6, 12:00 PM HST
Kalani

from 3p-7p I mopped the mens locker due to all the excess water from the shower and sauna. replaced towel uner mat

MGMT · 10/6, 12:00 PM

Working on it with construction firms and architects!

✅ SOLVED by WK (historical) · 10/6, 12:00 PM
LH-H002 Done 🧢 Merchandise · Request 10/6, 12:00 PM HST
Cole

Have come across some people who want some tennis and/or lacrosse balls.

MGMT · 10/6, 12:00 PM

can do!

✅ SOLVED by WK (historical) · 10/6, 12:00 PM
LH-H003 Pending 👤 Memberships · Freeze 10/5, 12:00 PM HST
Latai

Jin Chen looking to freeze the next 2 months, starting tomorrow.

LH-H004 Pending 🏢 Facility · Flooring 10/4, 12:00 PM HST
Marco

Mats wall hanger fell down-- needs attended to

LH-H005 Done 🧢 Merchandise · Request 10/3, 12:00 PM HST
Danny

members asking for MPHG merch

MGMT · 10/3, 12:00 PM

?

✅ SOLVED by WK (historical) · 10/3, 12:00 PM
LH-H006 Done 🥤 Supply · Drinks 10/3, 12:00 PM HST
Danny

stocked drinks

✅ SOLVED by WK (historical) · 10/3, 12:00 PM
LH-H007 Done 🧢 Merchandise · Request 10/3, 12:00 PM HST
Danny

members asking for a arm blaster

MGMT · 10/3, 12:00 PM

Ordered amazon should be here soon

✅ SOLVED by WK (historical) · 10/3, 12:00 PM
LH-H008 Done 🧢 Merchandise · Request 10/3, 12:00 PM HST
Danny

found black duffels and put them out

✅ SOLVED by WK (historical) · 10/3, 12:00 PM
LH-H009 Pending 👤 Memberships · Cancel 10/3, 12:00 PM HST
Tai

Erin Blayer would like to CXL member - mobile 517-599-2069. Please Follow up, she is asking in person

LH-H010 Open 💳 Billing · Refund 10/3, 12:00 PM HST
Marco

Kevin Martin was not refunded his jumped start deposit. (808) 214-2688.

LH-H011 Done 🤝 Partnerships 10/3, 12:00 PM HST
Marco
MemberDavid Passannante · 714-955-8667

David Passannante- 714-955-8667-- American Airlines Retiree-- had a history of them paying for his memberships. Please call.

MGMT · 10/3, 12:00 PM

That's on them paying him back, we are not in contract with American Airlines. He can contact Pete, Peter@LPSgyms.com if he would like guidance. That is def not our issue

✅ SOLVED by WK (historical) · 10/3, 12:00 PM
LH-H012 Done 💰 Pricing 9/30, 12:00 PM HST
Marco

Do we offer insurance to cover some or all? Been asked a few times.

MGMT · 9/30, 12:00 PM

We do not take insurance. We are the most affordable gym on the island.

✅ SOLVED by WK (historical) · 9/30, 12:00 PM
LH-H013 Pending 🥤 Supply · Consumables 9/30, 12:00 PM HST
Justice

soon to be about of reciept paper at front, assume more in office somewhere?

MGMT · 9/30, 12:00 PM

There is no more.

LH-H014 Done 🏢 Facility · Clocks 9/30, 12:00 PM HST
Cole

The clock by the squat racks isn't functioning properly.

MGMT · 9/30, 12:00 PM

Fixed.

✅ SOLVED by WK (historical) · 9/30, 12:00 PM
LH-H015 Pending 🏢 Facility · Kids room 9/30, 12:00 PM HST
Shantal

baby wipes (skin safe wipes) for kids club

LH-H016 Done 🏢 Facility · Locker rooms 9/29, 12:00 PM HST
Taylor

Liners for hygiene trash cans in women's locker room

✅ SOLVED by WK (historical) · 9/29, 12:00 PM
LH-H017 Done 🤝 Partnerships 9/29, 12:00 PM HST
Justice

member Cate Scott offered giving QR code, information sheet from *Doctors on Call, regarding GLP-1 as an addition for our wellness services..Work email: cscott@docmaui.com

MGMT · 9/29, 12:00 PM

no thank you, we offer this service inside our services

✅ SOLVED by WK (historical) · 9/29, 12:00 PM
LH-H018 Done 🏢 Facility · Flooring 9/26, 12:00 PM HST
Marco

Hanging up some watch step signs for when tile meets the turf? Hanging them from the roof perhaps

MGMT · 9/26, 12:00 PM

ramps were required by building inspectors and county, they are a feature not a bug lol

✅ SOLVED by WK (historical) · 9/26, 12:00 PM
LH-H019 Open 📝 Note 9/26, 12:00 PM HST
Marco
MemberMarek Hauluszczak-- · 720-949-3519

Marek Hauluszczak--- Jacks Friend--- 7209493519. Wants to discuss yearly membership and combining one membership with another...

LH-H020 Done 🤝 Partnerships 9/26, 12:00 PM HST
Marco
MemberJohn Conrad- · 808-318-0445

John Conrad-- 8083180445- Athletic Director. Just wants to talk, did not elaborate specific request.

MGMT · 9/26, 12:00 PM

Im taking this one -- Pete

✅ SOLVED by WK (historical) · 9/26, 12:00 PM
LH-H021 Done 🥤 Supply · Drinks 9/26, 12:00 PM HST
Gavin

Also out of gatorades

MGMT · 9/26, 12:00 PM

copy

✅ SOLVED by WK (historical) · 9/26, 12:00 PM
LH-H022 Done 🥤 Supply · Drinks 9/25, 12:00 PM HST
Justice

will be fresh out of/low on drinks;Charge!, small waters, coconut waters, thavage

MGMT · 9/25, 12:00 PM

reloaded a fair amount from kihei -- ordering replacements

✅ SOLVED by WK (historical) · 9/25, 12:00 PM
LH-H023 Done 🏁 Jump Start 9/25, 12:00 PM HST
Justice

Member has troubles registering into Jumpstart. Asked if we could see her information on our end, and add her to the wait list manually, or have any trainers available contact her?

MGMT · 9/25, 12:00 PM

all jump starts MUST sign up through the online portal. If they cannot sign themselves up, sign them up yourself through JUMPSTARTMAUI.com

✅ SOLVED by WK (historical) · 9/25, 12:00 PM
LH-H024 Done 👋 Hiring · Walk-in 9/25, 12:00 PM HST
Gavin

Travis Williams applied and was told to call back when he is on Maui. Applied for overnight position. (512)573-2564

MGMT · 9/25, 12:00 PM

have all who call for jobs follow up by messaging on indeed

✅ SOLVED by WK (historical) · 9/25, 12:00 PM
LH-H025 Done 🔧 Equipment 9/25, 12:00 PM HST
Ke'Ale

Precor Bicep Curl / Tricep Extension - missing set screw at top of weight post

MGMT · 9/25, 12:00 PM

Find the screw, everyone! :P

✅ SOLVED by WK (historical) · 9/25, 12:00 PM
LH-H026 Done 👋 Hiring · Walk-in 9/24, 12:00 PM HST
Justice
MemberKristy Dela Santos · 808-633-0673

Kristy Dela Santos - Called requesting for a follow up on kids club application - 808-633-0673

MGMT · 9/24, 12:00 PM

Have her follow up on indeed through the messaging portal

✅ SOLVED by WK (historical) · 9/24, 12:00 PM
LH-H027 Ongoing 🔧 Equipment 9/24, 12:00 PM HST
Will

Leg curl extension missing screw (pretty sure it's this one or similiar). Please tell Kevin when he's here for the pilates reformer.

MGMT · 9/24, 12:00 PM

Ordered.

LH-H028 Done 📝 Note 9/24, 12:00 PM HST
Gavin
MemberAntonio Gutierrez Tonche

Antonio Gutierrez Tonche - wants to change membership to sisters name

MGMT · 9/24, 12:00 PM

WE DO NOT DO THIS. One membership PER PERSON with very few exceptions. You see this frequently with visitors/argentinians/van lifer's - negative, we do not do this.

✅ SOLVED by WK (historical) · 9/24, 12:00 PM
LH-H029 Done 🏢 Facility · Sauna 9/24, 12:00 PM HST
Stephan

Men's sauna inside handle was pulled off. Its now located in the office

MGMT · 9/24, 12:00 PM

Fixed.

✅ SOLVED by WK (historical) · 9/24, 12:00 PM
LH-H030 Done 🏢 Facility · Laundry 9/23, 12:00 PM HST
Justice

Dryer seemingly not getting as hot as usual=longer time to dry=further delay on towels, team has been halfing loads to help manage..

MGMT · 9/23, 12:00 PM

Make sure you are using the correct tempoerature and dry settings.

✅ SOLVED by WK (historical) · 9/23, 12:00 PM
LH-H031 Pending 🏢 Facility · Sauna 9/23, 12:00 PM HST
Will

Women's sauna bucket has gone missing. (Who steals a BUCKET!?)

LH-H032 Pending 🏢 Facility · Sauna 9/23, 12:00 PM HST
Will

Sauna hourglass or timer needed... for both

LH-H033 Pending 🏢 Facility · Sauna 9/23, 12:00 PM HST
Will

Need a new sauna thermometer - Men's sauna thermometer was reading 230... left it on the desk and it's not going below 120 degrees, must be broken.